a. The internet user accessing the Hanatravel.com website does so anonymously and is not registered by Hana Grup Turizm Ltd Sti. for any online service. The user remains anonymous throughout his search through all information on the company website, and at no point are his personal details registered for any online service.
b. Hanatravel does, however, use user identifiers (cookies) on its websites to collect information on the website use, such as the server to which the user’s computer is connected, the browser type (e.g. Chrome or Internet Explorer) and how the potential customer became aware of Hanatravel. Such information is used by the company solely to assist it in improving its marketing policies, and the personal details of the Internet user are not included in the data capture.
c. In response to a potential customer’s request for a transfer quote, Hanatravel may ask the customer to provide personal details, including e-mail address and credit card details for purposes such as correspondence, website registration, and eventual settlement of agreed charges. Hanatravel may also use such details to contact the customer with offers which may be of interest. Once the interlocutor of the Hanatravel website becomes a customer, the company may use the details provided during the booking process to offer appropriate future promotions and offers.
d. By entering into a contract with Hanatravel the customer tacitly authorizes Hanatravel to use his personal information to carry out the requested service, to ensure accurate billing for the service, and to use the details provided to aid the company in targeting further services of possible interest to the customer. Such offers would be sent to the customer’s email address. The company may also use such information for the general purpose of measuring consumer response to and satisfaction in the services offered. These offers may be based on the information provided to the company in the initial operation, in surveys, from information that may specify purchase preferences and lifestyle as well as information available from authorized external sources such as suppliers and marketing companies. These e-mail offers come directly from Hanatravel and are sent in a format which is compatible with the information recovered from the customer’s email address (HTML, enriched graphics etc.). The personal details captured are stored in automated files safeguarded by Hanatravel. These records are declared to the Data Protection Agency.
e. Although Hanatravel does not divulge a customer’s email address to any other service supplier the company may act as an intermediary by forwarding email offers from such third parties. In the event that an individual becomes a customer of such a third party then that third-party service supplier might independently send the individual details of his promotions etc. Should an individual wish to cease receiving such emails he must contact the third party directly to this effect. Hanatravel’s objective is to facilitate receipt of a third party service supplier’s promotional information of specific interest to a customer, and such contact would be subject to the strictest controls concerning the security and confidentiality of customers’ personal details. A simple request by email to [email protected] would ensure the cessation of such activity if the customer so desired. Alternatively, the customer can follow the procedure outlined on the company’s website and on all offers sent by email.
f. In accordance with current legislation, the company undertakes to provide the customer with details of any personal information which may be held by the company whenever requested. If the customer believes that the information held by the company is in any way incorrect or incomplete, he should send a written notification to Hanatravel Customer Care, Such errors will be rectified at once by the company. The customer may likewise send a written request for cancellation or to lodge an objection.
g. The customer’s attention is hereby drawn to the fact that other Internet sites accessed through the Hanatravel website may have conditions of confidentiality which differ from those of this company.
h. Hanatravel hereby refutes all liability with regard to the content or conditions included in any other linked or affiliated website.
i. Should Hanatravel make any alterations to the company’s internet policy on customer confidentiality, such changes will be identified in these Terms and Conditions, thus enabling the customer to be fully informed and in a position to react accordingly...